The terms on which Laminitis Tool is provided to professional users.
Laminitis Tool (the "Service") is an analytical and decision-support tool for qualified farriers and veterinary surgeons. It is not a medical or veterinary diagnostic device. It does not diagnose disease. Diagnosis remains the responsibility of the attending veterinary surgeon. All recommendations produced by the Service are advisory only and must be applied with clinical judgement. By using the Service you accept full professional responsibility for any clinical decisions made on the basis of its outputs.
These terms ("Terms") govern your access to and use of Laminitis Tool, including any associated mobile or installable applications (together, the "Service"). The Service is provided by:
Scientific Horseshoeing Limited, a company registered in England and Wales under company number [COMPANIES HOUSE NUMBER], with its registered office at [REGISTERED COMPANY ADDRESS] ("we", "us", "our").
By creating an account, signing in, or otherwise using the Service, you confirm that you accept these Terms and that you agree to comply with them. If you do not accept these Terms, you must not use the Service.
The Service is intended exclusively for use by qualified farriers, veterinary surgeons, and equine health professionals acting in a professional capacity. To use the Service you must:
The Service is not intended for, and you must not facilitate its use by, members of the public, horse owners acting in a non-professional capacity, or anyone not qualified to apply its outputs clinically.
You may use the Service without an account (on a device-only basis) or with an account secured by magic-link email authentication.
If you create an account, you agree to:
You may delete your account at any time. We may suspend or terminate your account in accordance with Section 10.
The Service allows multiple users to be members of a "Practice" — a shared workspace where cases are visible to all invited members. Practice owners and members are jointly responsible for ensuring that case data shared in a Practice is processed in accordance with their professional obligations and (where applicable) UK GDPR.
The owner of a Practice may invite, remove, or restrict members. Members may leave a Practice at any time. Cases remain with the Practice on member departure unless removed by the Practice owner.
You agree that you will not:
All rights in the Service, including the software, user interface, schematic diagrams, written content, branding, and the registered design of the prescription card and report layouts, are owned by us or our licensors. The clinical formulas implemented by the Service are derived from peer-reviewed research, principally the work of Mark Caldwell and Neil Madden ("The Equine Foot", Vols 1–2, 2025) and Stephen O'Grady & Andrew Steward (AAEP 2007/2009 — F9 protocol). We acknowledge these sources and credit them in the Service's reports and documentation.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to use the Service for your own internal professional use.
You retain all rights in the clinical data and content you create or upload through the Service ("Your Content"). You grant us a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, and process Your Content solely as necessary to provide the Service to you, to back it up, and to comply with our legal obligations.
If you have explicitly opted in to the anonymised-measurement scheme described in our Privacy Policy §7, that opt-in extends the licence to use anonymised, non-identifying biomechanical measurements (not images, not personal data) to improve the Service. You may withdraw the opt-in at any time.
If you send us suggestions, feature requests, or feedback, we may use them without obligation to you and without compensation.
Our processing of personal data through the Service is described in our Privacy Policy, which forms part of these Terms. By accepting these Terms you confirm that you have read and understood the Privacy Policy.
Where you record personal data of your clients (horse owners) through the Service, you are the data controller for that data and we act as your data processor. See Privacy Policy §11.
The Service operates on a pay-per-use model with a one-time app purchase. Pricing at the time of writing:
EUR (€) and USD ($) prices shown in the Service are converted at the prevailing rate at the time of transaction and may vary.
Payments are processed by Stripe Payments UK Ltd. Stripe's terms and privacy policy apply to the payment transaction itself. Payment card details are handled by Stripe and do not pass through our systems.
{LEGAL REVIEW: refund clause below — confirm wording survives UK consumer-law nuance even though this is B2B.} The Service is a digital product supplied immediately on purchase, and you expressly consent to immediate supply. Once a chargeable event has been triggered (report generated, patient record saved), the corresponding fee is not refundable except where required by mandatory law or where we are at fault. App purchases are refundable within 14 days of purchase if the Service has not been used.
We may change pricing for future transactions at any time, with reasonable notice given to signed-in users. Prior chargeable events are unaffected.
The Service is offline-capable: with a stable installation, you can use the assessment engine without an internet connection. Cloud sync, magic-link authentication, and payment require an internet connection.
We aim to keep the Service available but do not guarantee uninterrupted availability. We may perform maintenance, deploy updates, or temporarily restrict access. We will give reasonable advance notice of planned material downtime where practicable.
You may stop using the Service at any time, and delete your account through the in-app account screen or by contacting us.
We may suspend or terminate your access if:
On termination, your access ceases and we will delete your account data in accordance with the retention periods in the Privacy Policy.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied terms, warranties and conditions, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected. We do not warrant that the Service's analytical outputs are appropriate for any specific clinical case; clinical judgement is required in every instance.
You acknowledge and accept that:
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
{LEGAL REVIEW: cap clause below — typical SaaS pattern but should be reviewed for clinical-tool context.}
Subject to Section 11 and to the extent permitted by law:
You accept that the cap above is reasonable given the nature of the Service, its pricing model, and that you remain professionally responsible for clinical decisions.
{LEGAL REVIEW: indemnity scope — needs careful drafting for clinical context.}
You agree to indemnify, defend and hold harmless Scientific Horseshoeing Limited, its directors, employees and licensors against any claims, losses, damages, costs and expenses (including reasonable legal fees) arising from:
We may update these Terms from time to time. If we make material changes, we will notify signed-in users by email and post the updated Terms within the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may close your account before the effective date.
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, network outage, or supply-chain disruption affecting our infrastructure providers.
We may send you notices by email to the address associated with your account, or by in-Service notification. You may send us notices in writing to [email protected] or to our registered office.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to a successor in business (for example on sale of the Service or in a corporate reorganisation) on giving you reasonable notice.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and any pricing pages, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or representations.
These Terms, and any dispute arising out of them or relating to the Service, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any such dispute, subject to your mandatory consumer-law rights (if any apply to you as a professional user).
Questions about these Terms: